Customer service has a significant impact on the success and failure of any business. The quality of service is what determines the growth or decline rate of your business. And if you succeed in acing your customer service, your repair store will surely grow in terms of reputation as well as revenue.
To grow your watch repair business, it is essential that all the available resources, including the latest software and systems, are utilized to make sure your customers’ requirements are being fulfilled. This post will discuss some of the best ways to master customer service at your watch repair store using POS software. So, let’s discuss that.
Remember your customer
Remembering your customers’ names and sending them promotional messages are some of the best ways through which you can increase their loyalty and make them revisit your store. In addition, you can remember their watch models and variants to build their trust and make them feel worthy. If this seems like a hassle, employ a good watch repair shop POS software, and it will manage the rest for you.
Try to let your customers know that you are grateful for their buying. Also, meet every customer in a happy and welcoming mood even if you’re not feeling good. This way, they will never forget your behavior and come to you again.
Listening to the customer is more critical than suggesting to them solutions right from the get go. Focus on making them feel heard. Break the ice and make them comfortable.
After identifying the problem with the watch, you must assign the task to an experienced technician so that the customer doesn’t have to wait much to get their watch fixed.
Use the Latest Tools
These days you cannot master your business without using the latest software or a system, as it will be complicated for you to manage all the ongoing processes manually. And this makes employing watch repair shop POS software crucial as it manages your repair store and can also interact with your customers more effectively.
The software can quickly tell you which watch accessories are available in your inventory and send customized messages to the customers not just updating them about the status of their repair jobs, but also on their special days, including birthdays, anniversaries, etc. This way, the customers will feel valued and revisit your store, improving your sales.
Train Staff For Good Communication
Try to hire staff members who can communicate well and are low-tempered too. Or you can guide your employees by giving them proper training on how to deal with the customers. Also, train them to handle difficult situations or deal with angry and rude customers.
Ensure your technicians, customer representatives, and other staff members are equipped with soft skills and can react calmly in every situation. It will boost your business’s reputation and customer loyalty, ultimately benefiting you in terms of profit.
Stay Updated of the Watch Industry Trends
Watches are no less than expensive jewelry for several users. And most watch owners can get offended if a technician or the person dealing with them doesn’t know about a watch brand or model. So, you and your entire staff must be well versed in watches, their brands, and ongoing trends in the watch repair industry.
Over the last decade, several people have become increasingly interested in buying smartwatches. According to pew research, one out of 5 American wears a smartwatch. So, you also have a technician who can repair smartwatches, along with repairing Rolex, Rado, Vacheron Constantin, Casio, Citizen, and Seiko.
Personalize Customer Experience
Customers love to go to a shop or a repair store where they get a personalized experience. Knowing your clients and providing them with what they are after are some of the best ways to master customer experience. And you can give that by keeping a track record of their choices. For instance, what color do they like in a leather strap? Or which bracelet do they like the most?
If we talk about a watch repair store like yours, you provide a personalized experience by remembering the issue in a customer’s watch. And this can be done using a watch repair shop software. Using this system, you can save clients’ information and issues they face using a watch.
This way, next time they visit you, you’ll already know their name, watch model, and other vital things to make them feel you are already aware of why they are at your store.
Mastering customer service at your watch repair store is essential as customers are the most vital part of any business. And if not provided with the service they desire, they will never go to revisit you, and that can cost you your revenue.
So, by following the suggestions mentioned above, you can surely master the skills and techniques to make customer loyalty towards your business. After which, your business will boost and make more profit.